This Privacy Policy explains what personal data we collect through the website dronova.hr, how we use it, how long we store it, and what rights you have regarding your data – in full compliance with the General Data Protection Regulation (GDPR) and the applicable laws of the Republic of Croatia.
1. Data Controller
The data controller is:
Company: CROVIVO d.o.o.
Address: Đakovačka 154, HR-31400 Ivanovci Đakovački, Croatia
VAT ID (OIB): HR03403955949
Contact: info@dronova.hr
2. What data do we collect?
Through contact forms, email communication, or other channels, we may collect the following information:
- Full name
- Email address
- Phone number (if provided)
- Company name (if provided)
- Message content or inquiry details
- IP address and technical data (logs, browser type, language settings, etc.)
We do not collect sensitive personal data or data from minors.
3. Purpose of data collection
Your data is collected and used strictly for the following purposes:
- Responding to your inquiries or requests
- Sending information about our products, services, or training (upon request)
- Providing technical or customer support
- Fulfilling administrative and legal obligations (e.g. invoicing)
We do not use your data for automated decision-making or profiling.
4. Cookies
Our website uses basic cookies for the following:
- Website functionality
- Anonymous traffic statistics and analytics
- Integration with external services (e.g. Google Search Console, Google Analytics, Meta Pixel, Mailchimp)
You can manage or disable cookies at any time through your browser settings.
5. Data sharing
We do not sell, rent, or share your personal data with third parties, except in the following situations:
- If required by law (e.g. tax authorities, courts)
- If necessary for service delivery (e.g. logistics, IT partners with signed data processing agreements)
All external partners are obligated to comply with GDPR data protection standards.
6. Data retention
We retain your personal data only for as long as necessary for the purpose it was collected, or as required by law.
Examples:
- Contact inquiries: up to 12 months
- Customer data: in accordance with accounting regulations (up to 11 years)
- Newsletter subscriptions: until you withdraw your consent
7. Your rights
You have the right to:
- Request access to your data
- Correct inaccurate information
- Request data deletion (“right to be forgotten”)
- Restrict data processing
- Object to data processing
- Transfer your data to another controller
To exercise any of these rights, contact us at: info@dronova.hr
You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).
8. Data security
We apply reasonable technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse – including SSL encryption, access controls, and regular system maintenance.
9. Policy updates
We reserve the right to update this Privacy Policy to reflect changes in law or best practices. We encourage you to revisit this page periodically. The latest update date will always be shown below.
Last updated: 22/11/2025